FAQ

Do you offer free shipping?

At Harrogate Organics Company we want you to get your products as soon as possible, so we always endeavour to get items shipped the same day if orders arrive before 2pm. We offer free 24-48 hour shipping with every order, no catch, no gimmicks. To qualify for free shipping, just spend £50 or more and if you order before 2pm we can ship same day.

Are all your products Organic?

Harrogate Organics Company is an ethically minded, well-being organisation bringing together natural treatments spanning nutrition, CBD products, skin care, aromatherapy, essential oils and more. We strive, where ever possible to provide the best products available with the highest quality ingredients. The bulk of our products are either certified organic or ethically produced and will always be indicated if not.

How do I return items?

Its ok to change your mind! As long as the package has been unopened in the case of a tamper proof seal, or unused in the case of candles for example, please pack it well and put it back in the post to us with your name and email address. Once received we will refund your account or method of payment right away.

Can I send gift cards to people?

Absolutely! Head over to the 'Gift Cards' section of the Harrogate Organics website to send one to someone you love or care about. The best bit is, you can choose how you send it! WhatsApp it, message it, email it or simply mail it to someone. Nothing says I love you more.

Is Harrogate Organics Company actually based in Harrogate?

Harrogate Organics Company is and will always be Harrogate based. It is the home of our people, and we live and breathe it. Like many parts of the United Kingdom, it is a lovely place to live and work.

How ethical are you exactly?

Wherever possible, we are trying hard to make sure, that we are thinking about our impact and foot print on this beautiful planet of ours. We know we share it with everyone, so thats why whenever we introduce new products, the first things that we think about are how can we achieve the same high level of quality but in a sustainable and ethical manner. We carbon offset as much as we can to help in areas that needs it.

Are my payment details secure?

Absolutely, and without question. We use 256 Bit security on all transactions, and we do not privately store any of your payment information. We take security very seriously and never compromise when it comes to your payments security and privacy.

What do I do if I need to cancel an order?

First of all, don't worry. Provided your order has not already been shipped, please send an email to hello@harrogateorganics.co.uk and let us know what you need to do. We are always on hand. You can also use our in-site WhatsApp chat where there is always someone on hand to help.

Do you do giftsets?

As the entire mindset behind Harrogate Organics Company, is blending different aspects of healing to create a more potent and thorough effect on the human body, we are always working on bringing custom made health packs together to boost health and support better living. Why not subscribe to our mailing list, so we can keep you posted and let you know when new products are brought forward. We don't spam people, and always promise not to bombard people with excessive emails!

Do you gift wrap?

Is it a gift? If so, let us know when you place the order and we will endeavour to make sure it arrives to your friend or loved one looking awesome! We are working on fixed service for gift wrapping which is coming very soon. In the meantime however, don't worry, just message us and we will do the rest!

Are my packages protected?

Do not worry. All our shipments are fully insured and protected. They are also signed for, so you have peace of mind that they will get there! If for any reason they don't arrive as expected, please let us know so we can chase it for you, or send an immediate replacement if we discover its been lost.

My order hasn't arrived?

Don't worry, we are with you every step of the way. We would ask to please give the item time to arrive. So if ordered through the week (on a business day) please allow two full days for your item to get there, however if ordered over the weekend please allow an extra day. We are working on providing live tracking through the site, but in the meantime if at any time you would like to know where your item(s) are exactly, just drop us a line with your name and order number and we will let you know as soon as possible.