Shipping Policy

Thank you for visiting and shopping at Harrogate Organics Company. The following are the terms and conditions that constitute our Shipping Policy within the UK & Channel Islands.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Tracked 48

3-5 business days

Free (on orders over £40)

£3.95 (on orders under £40)

Royal Mail Tracked 24

1-2 business days

Free (on orders over £60)

£5.95 (On orders under £60)

Next Day (order before 2pm)

1 business day (next business day)

£7.95 (On orders under £100)

Free on all orders over £100

Delivery delays can occasionally occur.

Shipment processing time

All orders placed before 2pm are endeavoured to be processed same day.  On occasion of significant order volumes, orders can be processed within 1-2 business days. Orders are not shipped on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Due to COVID 19 there may be longer than usual delivery times. This is beyond our control, however we will always keep you notified of any significant delays to your order

All orders are sent using a Tracked Delivery Service and are delivered Monday - Saturday (excluding Bank or Public Holidays) - Please note we do not dispatch on Saturdays, Sundays or Bank Holidays.

Shipment to P.O. boxes - We do not ship to PO Boxes or BFPO/ APO Addresses.

Harrogate Organics Company ships to addresses within the UK, Northern Ireland and Channel Islands. Please contact us for shipping further afield.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Harrogate Organics Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Harrogate Organics Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK, Northern Ireland and Channel Islands as standard, however please contact us via email, WhatsApp or phone for to request an international shipment. 

Returns Policy

Our returns and refund policy provides detailed information about options and procedures for returning your order.